300k Privacy Policy — Malaysia User Data Protection
Your privacy is our priority. This document explains in detail how 300k collects, uses, stores, and protects the personal information of platform users in Malaysia.
1. Information We Collect
When you register and use the 300k platform, we collect several categories of information to ensure our services run properly and securely for all users in Malaysia. The information collected includes:
- Account information: Full name, phone number, email address, username, and encrypted password collected at registration.
- Identity information: A copy of your identity document may be requested for identity verification purposes during the fund withdrawal process or upon compliance request.
- Payment information: Transaction details in Malaysian Ringgit (RM), bank account numbers, or digital wallet numbers (such as TNG eWallet) used for deposits and withdrawals. We do not store full card numbers — only the information necessary to process transactions.
- Device and browser information: Device type, operating system, browser type, IP address, general location data, and device identifiers collected automatically when you access the platform.
- Usage data: Login records, betting and game history, account settings preferences, and your interactions across different sections of the platform.
All this information is collected lawfully and used solely for the purposes stated in this Privacy Policy.
2. How We Use Your Information
300k uses the information collected solely for legitimate purposes directly related to providing our services to you. The primary purposes are:
- Processing account registration, login, and user identity verification.
- Processing deposits, withdrawals, and financial transactions in Malaysian Ringgit (RM).
- Providing customer support and responding to enquiries submitted through official channels.
- Sending important notifications related to your account, transactions, policy changes, and security updates.
- Monitoring and detecting fraudulent activity, system manipulation, or platform abuse to protect all users.
- Meeting legal compliance obligations and applicable regulations in Malaysia.
- Improving platform performance, user interface, and overall experience based on aggregated, non-identifiable usage data.
We do not use your information for third-party advertising purposes without your explicit consent.
3. Cookies & Tracking Technologies
The 300k platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our platform.
We use three main types of cookies:
- Essential cookies: Required for core platform functions such as login, secure sessions, and page navigation. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collects data on how users interact with the platform, helping us identify technical issues and improve overall performance.
- Preference cookies: Saving your preferences such as interface language and display settings so you don't have to reconfigure them each time you log in.
You can manage cookie settings through your browser. However, disabling essential cookies may limit access to certain 300k platform features.
4. Data Retention & Security Measures
The security of your personal data is a responsibility we take seriously. 300k implements a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.
The security measures we employ include:
- SSL/TLS encryption for all data transmitted between your device and the platform's servers.
- Passwords are stored in hashed form using strong cryptographic algorithms — we cannot view your original password.
- Two-factor authentication available to secure your account.
- Continuous monitoring of suspicious login activity with an automated alert system.
- Strict internal access controls — only authorised staff can access user data, and only to the extent required for their role.
Your data is retained for as long as your account is active and for the period required to fulfil legal obligations. Once an account is closed and the mandatory retention period has ended, personal data that is no longer needed will be securely deleted or anonymised.
Sharing with Third Parties
300k does not sell or rent user personal data to third parties. We only share the necessary information with approved payment providers (to process your RM transactions), technical infrastructure providers bound by strict confidentiality agreements, and relevant authorities where required by Malaysian law.
5. User Rights & How to Contact Us
As a 300k platform user, you have certain rights regarding your personal data. We respect these rights and provide clear channels for you to submit requests:
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: If your information is inaccurate or out of date, you may request that we update it. Some details such as your username can be updated directly in your account settings.
- Right to erasure: In certain circumstances, you may request that your personal data be deleted. Such requests are subject to legal retention obligations that may prevent the immediate removal of certain records.
- Right to restrict processing: You may request that we restrict how we process your data in certain circumstances, such as when there is a dispute about the accuracy of the data.
- Right to object: You may object to the processing of your data for specific purposes where we rely on legitimate interests as the legal basis.
To submit any privacy rights request, or if you have questions about this Privacy Policy, please contact the 300k support team at [email protected]. We will respond within a reasonable timeframe, not exceeding 30 days from the date of receipt.
You may also refer to the FAQ for answers to general questions about privacy and account security. This Privacy Policy is subject to Malaysian law, including the Personal Data Protection Act 2010 (PDPA). 300k reserves the right to update this Policy from time to time; the latest version will always be available on this page.
This Privacy Policy is effective from 1 January 2026.
Have a question about your account privacy?
Contact the 300k support team or visit the FAQ section for further clarification. We're here to help.